Technical Support Tier 2

2018-12-04 11:14:022019-01-29Origin Multilingual
Location London
Area London , IRL and UK London
Sector IT & Tech
Salary £55000 per annum
Start Date 2018/12/10
Job Ref BH10180
Relocation Paid by jobseeker
Cost of Living Reasonable!
Accommodation Rent-a-room
Net Salary 4 Stars
Job Views 1089
Description
Technical Support Tier 2


Location: West London


Salary: £55,000 per annum + benefits


Client Profile:


Our client is an Innovative Tech firm in the digital security industry and is seeking a Technical Support Tier 2 for their office in London.


Key Purpose:


The primary job duty of the Technical Support Tier 2 is to work closely with customers and provide support to EMEA with focus on the UK and Ireland.


Main Duties:
  • Manage the CRM system and handle all customers technical support cases.
  • Assisting customers by troubleshooting and fixing technical issues remotely and onsite.
  • Communicate with customers and partners during troubleshooting and issues fixing.
  • Work alongside with the support team and the sales managers.
Personal Specification:

The successful candidate for the Technical Support Tier 2 position will have the following competences:
  • Outstanding customer service experience with technical orientation.
  • A “can do” attitude and problem solving skills.
  • Attention to detail, able to work on a case from start to finish.
  • Knowledge of phones and cellular technology.
  • Interested in forensic/computer science.
  • Able to work both in a team and alone.
Essential:
  • Deep knowledge of operating systems (windows XP, 7, 8, 10), Networking (TCP/IP, DNS, File sharing), ticketing systems and server configuration.
  • Previous experience in technical support, tier 2 (at least 3 years).
  • Able to travel for work when required.
  • Works well under pressure.
The successful candidate will need to have a valid passport as the initial training will be held in Israel and is expected to last 3 to 4 weeks.

If this sounds like the role for you then contact Marcus at Origin Multilingual today to begin your application. 
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