German Team Leader (Customer Service) - Berlin - €35-40k

2019-07-18 15:52:172019-09-12Origin Multilingual
Location Berlin
Area Berlin / East, D.A.CH Region Berlin
Sector Customer Service - Team Lead/ Manager
Salary €35000 - €40000 per annum, Benefits: benefits & healthcare
Start Date 2019/07/29
Job Ref BH10671
Relocation Paid by jobseeker
Cost of Living Reasonable!
Accommodation Rent-a-room
Net Salary 4 Stars
Job Views 8006
Description
Company; Our client is a Global Technology and services business with over €5bn in annual revenues. They employ over 45,000 staff in 25 Countries and continue to grow their business year on year.

A new EU Customer Service and Operations centre is being opened in Berlin to support their growing customer base. This centre will be responsible for managing helpdesk, service desk and general customer support queries.

Role; New positions have been created for a Contact Centre Team Leader. The role of the team leader is to manage from 15-25 customer service or technical support agents. The team lead will be responsible for the adherence to SLA, managing the KPI of agents and ensuring that the CSAT targets are met or exceeded.

Skills; The ideal candidates will possess
  • Native-level fluency in German (written and spoken)
  • Experience as a Team Leader in a Customer Service centre
  • Knowledge of managing a team and their SLA, KPI & CSAT
Gain; If you are looking for a new TEAM LEADER role please APPLY now or call us on Berlin +49 30 567 96508.

Origin Multilingual




Origin Multilingual is a leading Global Language Recruitment Agency. We have placed 9,500 staff in 32 languages & 25 Countries.

If you have a specific query/question or need advice about something please feel free to check out our website or Facebook pages and we can arrange a call/answer your query. (Unfortunately we can't add links to the bottom of this advert!).
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