French Speaking Customer Care Advisor

2018-04-12 10:28:121970-01-01Origin Multilingual
Location Newcastle upon Tyne
Area North East, IRL and UK Newcastle upon Tyne
Sector Customer Service
Salary £16800.000 - £17800.0000 per annum
Start Date 2018/04/12
Job Ref BH9709
Job Views 45
Description
Type: Permanent
Shift: Monday – Friday (8am – 5pm)
Salary: £8.75 per hour and then rising to £9.25 per after probation
Location: Newcastle

 
Client Profile:
Our Client is a leading provider within the field across a multi-sector capacity. Due to continued growth and international development, they are looking to appoint a French Speaking Customer Care Advisor on a full time and permanent basis.

Duties:
As the French Speaking Customer Care Advisor, you will be responsible for the following:

Inbound call support: You will be taking inbound calls from French speaking customers and providing great customer support and technical support for the B2B Software sector.
Troubleshooting product features and functionality on a daily basis.
Dealing with customer complaints and providing timely solutions on a daily basis.
Working towards Set Serviced – level agreements to ensure all Customer Investigations are completed in a timely manner.

 

Personal Specification:
As the French speaking Customer Care Advisor you will need to have the following skills:

Must be fluent in French to native speaking level.
Must also be fluent in English to communication level.
Previous Customer Service experience is essential for this role.
Previous experience of problem solving in a customer service capacity is highly desirable.


Contact:
For further details, please get in touch with us directly. Please contact Bilal Badul on apply.a4lg0yt1orq@originml.aptrack.co or call directly on +44(0)203 800 0576
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