French Customer Service, Newcastle Upon Tyne, UK

2018-03-13 09:46:182018-04-10Origin Multilingual
Location Newcastle upon Tyne
Area North East, IRL and UK Newcastle upon Tyne
Sector Customer Service
Salary Base + Bonus + OTE
Start Date 2018/03/26
Job Ref BH9644
Cost of Living Reasonable!
Accommodation Rent-a-room
Net Salary N/A
Job Views 118
Description
French Speaking Customer Care Advisors

Location: Newcastle upon Tyne

Our client, an international e-commerce leader is currently seeking to recruit  French Speaking Customer Care Advisors for their offices in Newcastle upon Tyne.

Job Role

Responsibilities:
  • Working in a team, providing excellent customer service and account support to customers. 
  • Works in a team based environment supporting your team in achieving the highest quality standards.  Works on specific lines of business in messenger, live mail, live ID and hotmail.
  • Provides a personalised response to all inbound emails received whilst providing a positive customer’s experience through efficient, friendly, high quality and accurate responses
  • Taking inbound telephone calls where business needs
  • Proactively seeks feedback on ways to improve personal performance
  • Takes ownership to ensure closure for all issues which cannot be resolved whilst dealing with the customer/Assists product specialists to find resolutions
  • Takes part in, and encourages active participation in team discussion activities and focus groups
  • Assists team manager in assessing and auditing responses and completing quality response
The Candidate:
  • Fluency in written and spoken French
  • Fluency in written and spoken English
  • Customer Focus - 6 months outstanding customer service experience in a service driven environment
  • Specialist Expertise - Experience in Microsoft Office and Internet
  • Working with others - Demonstrates experience of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale
  • Planning & Organising - Ability to multitask, plan and prioritise workload
  • Effective Communication - Excellent communication skills both verbal and written
  • Resilience - Demonstrates resilience and ability to work on own initiative
  • Problem Solving - Demonstrates problem solving and troubleshooting skills
  • Responsibility for Results - Demonstrates ownership and accountability to achieve deadlines and targets
Additional Info

Salary: £16-17k + Benefits

If you wish to discuss this position in further detail, please contact Jade.

Origin Multilingual

+44 (0)203 800 0577


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